Consulting Solutions

Through our Balanced Scorecard Consulting, Balanced Scorecard Solutions – BSS Africa has helped a diverse range of organisations with strategic planning and performance management. Using the Balanced Scorecard Institute’s award-winning “Nine Steps to Success” Framework great success is achieved in alignment and organisational performance.  Balanced Scorecard Consulting and related Services are tailored to client’s unique needs and address the following issues;

  • Building and implementing a strategic balanced scorecard from scratch
  • Ensuring that existing balanced scorecards meets current best practice methods and is delivering optimum results
  • Ensuring cascaded scorecards are aligned vertically and horizontally so that business unit scorecards enable corporate strategy
  • Assessing what is missing from a scorecard system and connecting the dots to improve strategy communication and alignment
  • Updating the balanced scorecard strategic plan as part of an annual strategic planning cycle
  • Helping develop and implement meaningful performance measures / KPIs
  • Ensuring Tier 3 Individual Development Plans, Personal Goals, and Incentive Plans are aligning work with strategy
  • Designing dashboards and reports to enable data-driven decision making
  • Ensuring programs/projects are prioritized and aligned to strategy
  • Ensuring management meetings stay strategy-focused and result in data-driven decisions

Achieve Results by Linking Strategy Execution

Learn how executives are using a single solution – the balanced scorecard framework – to improve their organization’s results, year over year.

Assess Your Strategic Maturity

Are you concerned that you are not getting the most out of your strategic management system? Do you feel like there are disconnects or missing components? Would you like an expert evaluation of your complete strategic planning and performance management system along with recommendations for improvement? Do you know where you stand compared with other high performing organizations. To find out more, try one of BSI’s assessment options, either the Strategic Management Maturity Model or the Strategic Management Health Assessment.

For a quick and simple self assessment designed go measure the quality of your organization’s strategic management, try BSI’s interactive Strategic Management Maturity ModelTM (SMMM).

Alignment of your strategy for improved execution

Has your team agreed on a strategic direction or goals or a made a decision about an approach to something only to find out later that you were actually not on the same page at all?  Do you dread meetings and collaborating with colleagues because discussions go on and on without resolution?  Does your team constantly talk past each other?

Unfortunately, misalignment in organizations large and small are common.  The leadership team of one cosmetics company failed for weeks to agree on a go-to-market strategy, with conversations around pricing schemes, advertising, voice of the customer analysis, sales force structure, and partnerships dragging on without resolution. What they didn’t realize was that most of their problems were based on a simple misunderstanding of the language they were using to describe their fundamental strategy.  Many of the senior managers believed the company sold ‘commodity cosmetics’, while others viewed their product line as a set of ‘value-added facial solutions’, a difference with huge execution implications.  Within hours of correcting this misalignment, the group agreed that they were selling low-differentiated cosmetics in a highly commoditized, competitive market, which allowed the group to select the appropriate marketing and sales strategy.

More and more, organizations are addressing the challenge of collaborative misalignment with a new methodology called Alignment Optimization (AO).  Based on a proven methodology that combines the flexibility of web-based technology with in-person facilitation, AO enables groups to align with goals, identify assumptions, address barriers to success, and mitigate unintended consequences.  Employing practical theories of group behavior developed by leading experts in management science, an Alignment Cycle measures, then maximizes a group’s alignment resulting in realistic plans for coordinated action.

Alignment Consultancy has proven to be effective for leaders that need a high degree of alignment when creating or implementing any ‘collaborative action’, such as strategies, projects, policies, and business relationships including alliances, coalitions, customers, mergers, and partnerships.

For more about Alignment consluting, please contact us electronically.

Assess Your Strategic Management Health

If you would like a more formal assessment of your strategic management system by a certified strategic planning and management expert, the Strategic Management Health Assessment is for you. An experienced BSI consultant will come onsite to provide advisory consulting and overview training services as we evaluate your existing strategic planning and performance management strategy and process. Your current strategic planning & management materials and process will be assessed and compared to best practice and a gap assessment as well as a strategic management maturity report will be delivered.

The assessment will include a session with your team to review best practices in strategic balanced scorecard development and implementation (including strategy mapping and performance measures), change management/communications, cascading and scorecard automation.

If desired, assistance developing a road map for the full implementation of a strategic balanced scorecard strategic management system will be provided. Discussion will focus on which elements of BSI’s balanced scorecard strategic planning and management framework, Nine Steps to SuccessTM, would be appropriate to strengthen and deploy your strategic management system and fill in any gaps identified during the assessment, always building on the work that you have already completed. If you would like to learn more about having your organization assessed, please contact us electronically.

KPI/Performance measures

As Vince Lombardi said, if you aren’t keeping score, you are only practicing.  While most executives and managers agree that the use of performance measures is a foundational element of good management, most struggle to:

  • easily find meaningful measures
  • get true buy-in to performance measurement
  • strongly align measures to strategy
  • use measures to drive improvement

These struggles are due to bad habits that, in the absence of a proper performance measurement methodology and expertise, have become common practice.

If you are struggling to develop meaningful performance measures, our certified consultants will guide you to uncovering the underlying business issues that are creating the demand for measures and then help you to analyze the drivers and results that provide a full picture of performance in order to inform management decision-making.