KPI Professional Certification Training


BSS Africa, in association with the George Washington University Center for Excellence in Public Leadership, part of the College of Professional Studies and the Balanced Scorecard Institute, offers a comprehensive KPI Professional Certification program. This program is ideal for leaders, managers, or analysts who want to learn how to build, deploy, and sustain KPIs in order to improve organizational strategic or operational performance.

Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.


KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees’ attention on what matters most to success, and allow for measurement of accomplishments.

This program is designed for all sectors—business and industry, government, and non-profit—and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Participants are taught how to use tools like the Logic Model, Cause-Effect Analysis, and Process Flow Analysis, used by organizations around the world, to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization. This course is designed to help participants understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Program Benefits

This program is made up of hands-on workshops taught by the most senior Institute facilitating consultants, and is designed to enable anyone involved with developing performance measures to learn best practices so they can more effectively and efficiently develop, deploy and manage KPIs.  Instructors will work closely with each participant so they can understand the important business drivers that ensure a successful performance measurement system implementation. Participants will contribute to organizational success by measuring what matters most and apply it to what they learned to their own organization’s performance measurement architecture.

This program appeals to leaders and managers internationally, and past participants have raved about the value they received from working side-by-side with others who come from all over the world and various organization types. This sharing of practical experience occurs through classroom discussions, through meet-and-greet receptions scheduled during the week, and in some cases through electronic correspondence long after the course has ended.

But Why Get Certified?

There has never been a better time to accelerate your career in KPI development and/or balanced scorecard facilitation, and earning a certification is a great way to do just that. Even if you have been working with KPIs and metrics for 15 years, certifications are an excellent way to market yourself and stand out from the crowd. Earning certifications shows a potential employer (and your current one) that you are willing to go the extra mile.

Intellectual Property Note

Certification and training related to the Nine Steps to SuccessTM methodology is for internal facilitation and personal use only. Any use of the Nine Steps to SuccessTM methodology, or any other BSI or BSI partner intellectual property, beyond internal facilitation use without a formal affiliate or associate agreement with the Institute is prohibited.

How to Become Certified?

The program includes a five-day KPI Boot Camp course of study and an exam. The 5-day program can be taken in one sitting or in two parts (3-day Part 1 and a 2-day Part 2).

Who Should Attend

 This course is recommended for:

  • Teams or individuals with performance measurement/management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs

Teaching Style

Hands-On Training

Through case studies and a series of interactive small-group workshops, participants will apply the KPI development and management concepts to meet the challenges facing a typical organization.

Exercises performed throughout this program include:

  • Identify KPI challenges
  • Utilize diagnostic tools, such as the Strategic Maturity Model, Logic Model and Process Flow
  • Develop Strategic Themes and Results
  • Develop Strategic Objectives
  • Understand how well articulated performance results lead to more meaningful measures
  • Utilize a Measure Design and Measure Definition templates to develop meaningful measures
  • Develop a Performance Measures dashboard
  • Identify best practices in building and sustaining a performance culture
  • Develop Performance Measures for each of the measurement families: strategic, operational, project measures, risk and employee
  • Prepare and deliver your own KPI Application Project


The course will be taught by Principals and Senior Associates of the Balanced Scorecard Institute. These instructors have specialized expertise in KPI and balanced scorecard training, facilitation and consulting in public and private-sector organizations.

Learning Objectives

The program is designed around practical techniques and templates, real-life case studies, and time for participants to practice what they learn with support from experts. Participants will learn how to:

  • Recognize performance management as a key strategic and competitive differentiator
  • Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPIs
  • Create buy in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement
  • Drive performance-informed budgeting and accountability
  • Develop best practice KPIs, performance targets, and management dashboards
  • Improve performance of departments, teams, programs, projects, risks, and individuals
  • Make their strategy measurable and easier to communicate and cascade
  • Select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce
  • Bring their measures to life in a consistent way, using the right data and with the right ownership
  • Design insightful and actionable reports and dashboards that focus discussion on improvement
  • Clearly see the real signals from their measures about whether performance is improving or not
  • Communicate performance information throughout the organization to better inform decision making
  • Convincingly hit performance targets, and make measurement about transformation

Program Agenda

KPI Professional Certification Part 1 (3-day course):

Day One: Introduction to KPIs and KPI Development

  • Introduction to KPIs and Strategic Management
  • Understanding Strategic Context and Goal Setting
  • Creating the Right Performance Measurement Culture to Build Buy-in
  • Application Exercises
  • Tools, Templates, and Supplemental Resources

Day Two: Performance Measurement

  • Understanding Measurement’s Purpose
  • Mapping Measurable Results
  • Designing Meaningful Measures
  • Building Buy-in to Measures
  • Application Exercises
  • Tools, Templates, and Supplemental Resources

Day Three: Performance Measurement (cont.)

  • Implementing Measures
  • Reporting Performance Measures
  • Interpreting Signals from Measures
  • Reaching Performance Targets
  • Summary – Preparing for a Successful Implementation
  • Application Exercises
  • Tools, Templates, and Supplemental Resources

KPI Professional Certification Part 2 (2-day course):

Day Four: KPI Application and Developing Measures

  • Developing Measures for Strategy Execution
  • Developing Measures for Operations
  • Developing Measures for Projects
  • Developing Measures for Programs
  • Developing Measures for Employee Performance
  • Measuring and managing risk: developing KRIs (Key Risk Indicators)
  • Course Application Project Introduction
  • Advanced Topic: KPI Case Studies
  • Application Exercises
  • Tools, Templates, and Supplemental Resources

Day Five: KPI Advanced Topics and Delegate Presentations

  • Creating KPI Alignment by Cascading Objectives
  • Managing Strategically with Performance Information
  • KPI Development Application Project for Delegate Organizations
  • Final Participant Application Project Presentation and Discussion

Certification Exam

The Key Indicator Professional Certification exam, administered online, has 40 questions (multiple choice or true/false pulled randomly from a larger pool of questions). There is a 75 minute time limit to complete the exam and results are posted immediately. A score of 75% is needed to pass.

After completing the course requirements, participants that have not already registered for the program will be given a link to register for the exam. Once participants have registered and course completion has been verified, a link for the exam and login information will be provided. Completed exams are scored automatically and both the participant and the Institute are notified immediately. Certifications will be mailed to the registration mailing address for those that pass. Please allow 4-6 weeks for processing.

Maintaining the KPIP Designation – Re-certification

Re-certification is based upon earning 50 credits through continuing education, contributions to the field, and on the job experience. The Institute has established a certification committee to oversee the certification program.

KPIP Certifications expire on December 31, three years from the year a person originally certified (e.g., if you certified in 2016, regardless of which month of the year, your certification is due for renewal by December 31, 2019).

Annual re-certification notices are sent, as a courtesy, in the first quarter of the year in which the individual is due for renewal and additional reminders are sent throughout the year. Accompanying the reminder notice, will be a link to, information regarding the re-certification process and instructions to access the re-certification application form and guidelines.