the Balanced Scorecard Professional

• Why the balanced scorecard is still one of the most influential and effective management tools.
• Basic elements and concepts of a balanced scorecard.
• How scorecards are created using the Balanced Scorecard Institute’s Nine Steps to Success™ methodology.
• How to contribute to your team’s mission, vision, core values, and customer value proposition development.
• The basics of performance measure and target development.
• What cascading scorecards to all levels in the organisation can create in terms of strategic alignment.
• How to engage leaders and employees in the origination’s shared direction.
• How to overcome anticipated challenges with proposed solutions.

Module I. Introduction

• Introductions, expectations, and participant knowledge
• Balanced scorecard concept and origin
• Course and module overview

Module II. Overview of the Balanced Scorecard (BSC)

• Introduction to performance management and measurement
• Balanced scorecard history
• Reasons for undertaking a balanced scorecard project
• Advantages of using BSC performance systems
• Contrast private sector and public agency use of scorecards
• Key questions the BSC seeks to answer
• Sample BSC performance measures
• The Nine-Step Methodology for building and implementing a balanced scorecard project
• Anticipate challenges of scorecard systems
• Indicators of successful projects

Module III. Building the Balanced Scorecard

• Step One: Assessment - Utilize an organisational assessment to set vision, mission, and strategy
• Step Two: Strategy - Identify customer groups and develop the Customer Value Proposition
• Step Two: Strategy - Develop Strategic Themes and Strategic Results
• Step Three: Strategic Objectives - Develop strategic success drivers
• Step Four: Strategy Mapping - Develop cause-effect relationships among the objectives
• Step Five: Performance Measures - Derive Strategic Measures, targets, & thresholds
• Step Six: Strategic Initiatives - Define criteria for Selecting and prioritising Initiatives

Module IV. Implementing the Balanced Scorecard

• Step Seven: Performance Analysis
  • Collect, verify, and validate performance data
  • Transform data into information
  • Software options for managing performance information
• Step Eight: Alignment
  • Cascade the scorecard throughout the organisation
  • Employee motivation
  • Link strategy to resource decisions
  • Link performance to rewards
• Step Nine: Evaluation
  • Utilize performance information to improve organisational performance
• Implementation issues
• Align strategy and work throughout the organisation
• Develop an internal and external communication plan
• Scorecard rollout, training, and change management

Module V. Next Steps

• Integrate the scorecard with other enterprise management and information systems
• Share best practices

Module VI. Getting Your Scorecard on Track

• Overcome obstacles and challenges within your organisation
• Continual review of Integration with other enterprise management and information systems
• The role of consultants
• Time and schedule estimates
• Develop an Action Plan based on your organisation’s readiness

Module VII: Advanced Evaluation to Assessment Methods

• Best practices and terminology review related to Steps Nine and One of the Nine Steps to Success
• Common Evaluation & Assessment challenges
• Small group facilitation primer
• Case Study Exercise: use various small group facilitation techniques to identify case study scorecard development issues and problems

Module VIII: Advanced Strategic Foundations Development

• Review of Steps One: Assessment and Step Two: Strategy best practices
• Analyze, identify and correct poor strategic foundation design
• Migrate from other planning models to the balanced scorecard
• Anticipate Various pitfalls associated with poorly designed strategic themes and perspectives
• Case Study Exercise: Revise poorly designed strategic foundation elements

Module IX: Advanced Objective & Strategy Map Development

• Review of Step Three: Strategic Objective and Step Four: Strategy Maps best practices
• Facilitate the correction of poorly designed objectives and strategy maps
• Case Study Exercise: Revise poor strategic objective and strategy map design & development facilitation

Module X: Advanced Performance Management – Measure What Matters

• Review of Step Five: Performance Measurement best practices
• Utilize several frameworks, such as the Logic Model, the Decision Model and the Critical Question model, to develop a family of potential measurements for each objective
• Identify and correct problems associated with poorly selected measurements
• Exercise: Practice using the logic model to develop meaningful measurements for various objectives

Module XI: Advanced Measurement Definition, Implementation & Visualization

• Advanced measurement definition: ratios, frequency & accuracy requirements
• Develop “roll up” measurements and indexes
• Set targets & normalise data
• Improve data visualisation
• Case Study Exercise: Identification and correction of poor measurement definition & visualisation

Module XII: Advanced Strategic Initiative Prioritization & Management

• Review of Step Six: Strategic Initiatives best practices
• Advanced strategic initiative prioritisation techniques
• Project management primer
• Case study exercise: practice using a joint initiative prioritisation technique

Module XIII: Advanced Scorecard Alignment & Cascading

• Review of Step Eight: Alignment best practices
• Build organisational alignment through advanced cascading techniques
• Advanced Tier 2 scorecard development
• Build a pilot program at the Tier 2 level without a Tier One level scorecard
• Develop a Tier Three scorecard and align it with an appraisal system
• Case Study Exercises: Refine Tier 2 scorecards and develop Tier 3 scorecards

Module XIV: Advanced Managing & Sustaining a Balanced Scorecard

• Day-to-day management with a Balanced Scorecard
• Performance-based budgeting
• Sustaining a Scorecard
• Strategy Management Office (SMO) roles & responsibilities

Balanced Scorecard Professional Exam

• The course assessment takes the form of an online exam