Balanced Scorecard fundamentals

Understand the fundamental concepts of a Balanced Scorecard Management System and how to develop and deploy it for improved organisational performance.

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Delivery methods

In-Person Training (Onsite)

2 day training

Virtual Instructor-Led Training

4 x 3hr tutorials

based on the '9 steps to success' framework

Public Training Dates

View Training ScheduleFind a date that suits you

related certifications

Balanced Scorecard Certification

KPI Certification

Course overview

This course is perfect for anyone wishing to broaden their understanding of the fundamentals of the Balanced Scorecard framework and deploy the concepts to improve organisational performance.

The Balanced Scorecard Fundamentals course is designed to help balanced scorecard team members contribute to their organisation’s strategic management and performance improvement initiatives. It is based on the Balanced Scorecard Institute’s award-winning Nine Steps to Success™ framework and thousands of hours of consulting and training experience in strategic planning and management. The emphasis is on shared participant experiences, lessons learned, best practices, applied exercises, reinforcement, and support. Delegates will learn from each other and their facilitator, enhancing their overall learning experience.

Course Durations

In-Person Training (Onsite)

2 day training

Virtual Instructor-Led Training

4 x 3hr tutorials

Objectives & Topics

The programme is designed around practical techniques and templates, real-life case studies, and time for participants to practice what they learn with support from experts. Participants will learn how to:

Understanding the six steps needed to build a scorecard system and the three steps needed to implement these systems
Understanding the six steps needed to build a scorecard system and the three steps needed to implement these systems
Identify reasons for adopting a balanced scorecard system
Identify challenges that need to be overcome
Apply the differences and similarities in scorecard systems for different organisations
Understanding the use of Strategic Objectives and a Strategy Map
Understanding the types of performance measures, targets, and thresholds
Understanding the context and use of Initiatives and a prioritisation planning
Understand the three implementation steps of Performance Analysis, Cascading and Evaluation
Using scorecard information to improve performance
Overcome the challenges of integrating balanced scorecard systems with other enterprise-wide systems

Why the balanced scorecard is still one of the most influential and effective management tools.
Basic elements and concepts of a balanced scorecard.
How scorecards are created using Balanced Scorecard Institute’s Nine Steps to Success™ methodology.
How to contribute to your team’s mission, vision, core values, and customer value proposition development.
The basics of performance measurement and target development.
What cascading scorecards to all levels in the organisation can create strategic alignment?
How to engage leaders and employees in the organisation’s shared direction.
How to overcome anticipated challenges with proposed solutions.

Module I: Balanced Scorecard Introduction

This module will cover the basic high-level concepts of the Balanced Scorecard as a management system

Introductions, expectations, and participant knowledge
Introduction to performance management and measurement
Definitions
Balanced scorecard history
Reasons for undertaking a balanced scorecard project
Similarities and differences among BSC and other performance systems
Advantages of using BSC performance systems
Contrast private sector and public agency use of scorecards
Organisational challenges the Balanced scorecard seeks to answer

Module II: Methods in creating a Balanced Narrative

This module will cover the methodology of developing and implementing a balanced scorecard system as well as the development of strategic objectives and strategy maps as part of your balanced scorecard development

The Nine-Step Methodology for building and implementing a balanced scorecard project
Meeting the challenges of a balanced scorecard systems
Understanding what strategic objectives are
Characteristics of good strategic objectives
Developing strategic objectives
Understanding what strategy maps are
The benefits of good strategy maps
Characteristics of good strategy maps

Module III: Methods in developing a scorecard

This module will cover and scorecard, execution, and analysis components of your balanced scorecard management system

Understanding what performance measures / KPIs are
Characteristics of suitable performance measures and KPIs
Identifying different performance measures and KPIs
Setting targets and thresholds
What are strategic initiatives
Characteristics of good strategic Initiatives
Understanding the value of prioritisation frameworks
Understanding best practices in rolling out the balanced scorecard system
Characteristics of good performance analysis

Module IV: Cascading and Aligning your Balanced Scorecard

This tutorial will cover the areas of strategy execution through, aligning, cascading, and evaluating your Balanced Scorecard management system

Understanding the benefits of cascading and aligning your balanced scorecard
Characteristics of good alignment and cascading
Cascading to Tier 2 Departments and divisions
Cascading to Tier 3 Individual scorecards and supporting the Individual Performance management system,
Cascading guidelines to each tier of the system
Managing the change to implement a Balanced Scorecard System successfully

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Benefits of attending

Benefits gained

As a delegate, you will benefit by learning how:

Key concepts of the balanced scorecard work together.
A balanced scorecard can be used to improve organisational performance.
To assist in developing strategic objectives, meaningful performance measures and targets.
To help your team successfully build a balanced scorecard system.
To anticipate challenges and prepare solutions for more effective implementation.
To engage leaders and employees in the planning process.
Other organisations have used the balanced scorecard for continual improvement.
To summarise all elements of a balanced scorecard.

Who should attend?

This course is recommended for managers, planners, analysts, and other members of an extended balanced scorecard development team seeking the best practical ideas for a successful implementation. The course would also benefit those who require a general awareness of balanced scorecard concepts to support their organisation’s development effort. Business professionals who want to keep abreast of the latest thinking in strategic planning, alignment, management, measurement, and execution are considered ideal candidates for this course.

customer feedback

The course was excellently delivered, and it fully met all my expectations about BSP. The facilitator, Mark, demonstrated real expertise in this area. The facilitator responds and clarifies information effectively. He willingly provides further explanations for any missed concepts.

This course really opened my thinking & vision in preparing scorecards. Our perception of targets now has a bigger picture. We have to use strategic & also create a balance. Can’t wait to get back to the office to share with colleagues and will also be useful at our unit strategy session.

The training is simply excellent. The combination of Mark's experience, technical knowledge, approachability & facilitation skills had me engaged throughout the 5 days. Thank you & very well done.

The training is good, very informative and the examples ad case studies will give a clearer picture of how to apply the concepts. The interaction while individuals plan different instructions gives insight into different alterations that once we use to find solutions to issues.

The training was extremely useful in identifying current challenges within the organisation and individual departments. It has helped us to recognise areas that need improvement.

This is a real practical solution to business & performance management situation especially in Africa government institutions.

The training was well paced and planned out. The Virtual Learning classroom was well organized. Facilitator's use of the whiteboard was amazing.

Course Facilitator

Mark Van Rooyen

Senior Partner & Lead Consultant

The course will be facilitated by Mark van Rooyen, who has trained many Balanced Scorecard Bootcamps over the last 20 years, for various organisations. His experience in strategy, management and performance systems will ensure value for all delegates. His success in delivering many courses across the continent, and his understanding of various operational environments, make his presentation and training highly effective.