Balanced Scorecard associate Certification

Understand and build a sound understanding of the basics of a Balanced Scorecard management system and know how to apply the concepts to improve performance correctly.

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Delivery methods

In-Person Training (Onsite)

3 day training

In-Person Training (Public)

3 day training

Virtual Instructor-Led Training

6 x 3hr tutorial

Course Accreditations

Public Training Dates

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Course overview

When you understand the fundamentals and importance of a Balanced Scorecard Management System, you gain a more excellent knowledge of the best application methodologies of a balanced scorecard and how to apply the principles to your organisation suitably.

The Balanced Scorecard Introduction course is designed to help understand the key concepts and practical applications of building and implementing a balanced scorecard system in organisations. It is based on the Balanced Scorecard Institute’s award-winning Nine Steps to Success™ framework and thousands of hours of consulting and training experience in strategic planning and management. The emphasis is on shared participant experiences, lessons learned, best practices, applied exercises, reinforcement, and support. Delegates will learn from each other as well as their facilitator.

Course Durations

In-Person Training (Onsite)

3 day training

In-Person Training (Public)

3 day training

Virtual Instructor-Led Training

6 x 3hr tutorials

Objectives & Topics

The program is designed around practical techniques and templates, real-life case studies, and time for participants to practice what they learn with support from experts.

Participants will learn how to:

Understanding the Balanced Scorecard as a management tool
Recognising the growth of Balanced Scorecard as a holistic system
Practically building a Balanced Scorecard
Creating a foundation to build a balanced scorecard
Understanding and practically formulating strategic themes, maps, and initiatives
Developing a cascading approach
Appreciating the role of automation
Understanding the role of evaluation of your Balanced Scorecard system
Practical guidelines in the implementation of the Balanced Scorecard System

Why the balanced scorecard is still one of the most influential and effective management tools.
Basic elements and concepts of a balanced scorecard.
How scorecards are created using the Balanced Scorecard Institute’s Nine Steps to Success™ methodology.
How to contribute to your team’s mission, vision, core values, and customer value proposition development.
The basics of performance measure and target development.
What cascading scorecards to all levels in the organisation can create in terms of strategic alignment.
How to engage leaders and employees in the origination’s shared direction.
How to overcome anticipated challenges with proposed solutions.

Module I. Introduction
Learning Objectives: Explain the concept and origin of the balanced scorecard; outline course modules; introduce the case studies; introduce participants and discuss reference material.

Introductions, expectations, and participant knowledge
Balanced scorecard concept and origin
Course and module overview
Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module II. Overview of the Balanced Scorecard (BSC)

Learning Objectives: Explain the evolution of measurement and strategic management systems; define terms; list reasons for adopting a balanced scorecard system; identify the six steps needed to build a scorecard system and the three steps required to implement these systems; identify challenges that need to be overcome; discuss indicators of successful strategies; discuss periods for a scorecard project; contrast the differences and similarities in scorecard systems for different organisations; discuss a typical BSC cycle.

Introduction to performance management and measurement
Definitions
Balanced scorecard history
Reasons for undertaking a balanced scorecard project
Similarities and differences among BSC and other performance systems
Contrast private sector and public agency use of scorecards
Sample BSC performance measures
The Nine-Step Methodology for building and implementing a balanced scorecard project
Guidelines for assembling the scorecard components
Meeting the challenges of scorecard systems

Module III. Building the Balanced Scorecard

Learning Objectives: Identify the six building steps -- Using an organisation assessment to set vision, mission, and strategy; defining strategic themes, choosing perspectives and developing objectives; developing a Strategy Map; defining performance measures; and Developing Initiatives.

Case studies and examples will be selected from several commercial, public sector and not-for-profit organisations that use the balanced scorecard for strategic management.
Using an organisational assessment to set vision, mission, and strategy
Identify customer groups and develop the Customer Value Proposition

Develop Strategic Themes and Strategic Results
Develop Strategic Objectives and strategic success drivers
Strategy mapping - develop cause-effect relationships among the objectives
Derive Strategic Performance Measures, Targets, and Thresholds
Develop Strategic Initiatives. Define Criteria for Selecting Initiatives

Module IV. Implementing the Balanced Scorecard

Learning Objectives: Identify and understand the three implementation steps - Using computers to communicate performance information, Cascading the scorecard throughout the organisation, and Using scorecard information to improve performance

Software Demonstration: Performance Management Information Software options
Implementation issues
Aligning strategy and work throughout the organisation
Collect, verify, and validate performance data
Software options for managing performance information
Developing an internal and external communication plan
Cascading the scorecard throughout the organisation
Employee motivation
Linking strategy to resource decisions
Scorecard rollout, training, and change management
Using performance information to improve organisational performance

Module V. Next Steps

Learning Objectives: Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems; overcoming challenges to implementation

Exercise: examine strategic change readiness in your organisation.
Integrating the scorecard with other enterprise management systems
Integrating the scorecard with other enterprise information systems
Best practices

Module VI. Getting Your Scorecard on Track

Learning Objectives: applying the BSC to your organisation’s needs; discuss company-specific issues

Exercise: Develop a scorecard action plan for your organisation.
Overcoming obstacles and challenges within your organisation
Integrating the scorecard with other enterprise management and information systems
The role of consultants
Time and schedule estimates
Develop an Action Plan based on your organisation’s readiness

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Benefits of attending

Benefits gained

As a delegate, you will benefit by learning how:

Key concepts of the balanced scorecard work together.
A balanced scorecard can be used to improve organisational performance.
To assist in developing strategic objectives, meaningful performance measures, and targets.
To help your team successfully build a balanced scorecard system.
To anticipate challenges and prepare solutions for more effective implementation.
To engage leaders and employees in the planning process.
Other organisations have used the balanced scorecard for continual improvement; and
To summarise all elements of a balanced scorecard.

Who should attend?

This course is recommended for managers, planners, analysts, and other members of an extended balanced scorecard development team seeking the best practical ideas for a successful implementation. The course is also ideally suited to those who need a general awareness of balanced scorecard concepts to support their organisation’s developmental efforts. The system is also ideal for any business professional who wants to keep abreast of the latest thinking regarding strategic planning, alignment, management, measurement, and execution.

customer feedback

The course was excellently delivered, and it fully met all my expectations about BSP. The facilitator, Mark, demonstrated real expertise in this area. The facilitator responds and clarifies information effectively. He willingly provides further explanations for any missed concepts.

This course really opened my thinking & vision in preparing scorecards. Our perception of targets now has a bigger picture. We have to use strategic & also create a balance. Can’t wait to get back to the office to share with colleagues and will also be useful at our unit strategy session.

The training is simply excellent. The combination of Mark's experience, technical knowledge, approachability & facilitation skills had me engaged throughout the 5 days. Thank you & very well done.

The training is good, very informative and the examples ad case studies will give a clearer picture of how to apply the concepts. The interaction while individuals plan different instructions gives insight into different alterations that once we use to find solutions to issues.

The training was extremely useful in identifying current challenges within the organisation and individual departments. It has helped us to recognise areas that need improvement.

This is a real practical solution to business & performance management situation especially in Africa government institutions.

The training was well paced and planned out. The Virtual Learning classroom was well organized. Facilitator's use of the whiteboard was amazing.

Course Facilitator

Mark Van Rooyen

Senior Partner & Lead Consultant

The course will be facilitated by Mark van Rooyen, who has trained many Balanced Scorecard Bootcamps over the last 20 years, for various organisations. His experience in strategy, management and performance systems will ensure value for all delegates. His success in delivering many courses across the continent, and his understanding of various operational environments, make his presentation and training highly effective.