Balanced Scorecard Master Professional (BSMP)

Build on your existing balanced scorecard knowledge by successfully applying a disciplined framework of balanced scorecard concepts for your organisation’s performance system.

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Delivery methods

In-Person Training (Onsite)

5 day training

In-Person Training (Public)

5 day training

Virtual Instructor-Led Training

10 x 3hr tutorials

Course Accreditations

Public Training Dates

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related certifications

Balanced Scorecard Certification

KPI Certification

Course overview

By upgrading your existing knowledge of balanced scorecard practices to a full Balanced Scorecard Master Professional Certification, you gain the specialised knowledge required to apply the principles and concepts of a balanced scorecard system to your organisation in a highly technical manner.

The Balanced Scorecard Master Professional (BSMP) certification – offered in association with Balanced Scored Institute – is a comprehensive course geared towards the intricacies of balanced scorecard planning and management system implementation.

This Application course offers certified Balanced Scorecard Professionals the means of extending their work to a full BSMP certification. The course is ideal for delegates charged with building, implementing, managing, and sustaining balanced scorecard planning and management systems. It was developed for members of internal balanced scorecard teams who want to learn how to build, deploy, and maintain scorecard systems. The course also benefits those who want to incorporate lessons learned and best practices into developing a strategic management system.

Completion of the Balanced Scorecard Professional certification is required before registration for BSMP will be approved. We strongly recommend that delegates wait a few months after completing the BSP certification before beginning the BSMP Application course.

Course Durations

In-Person Training (Onsite)

5 day training

In-Person Training (Public)

5 day training

Virtual Instructor-Led Training

10 x 3hr tutorials

Objectives & Topics

Participants will need to develop an accurate scorecard based on their needs.

Topics covered by the course include:

Advanced techniques for building and implementing a balanced scorecard performance management system
Advanced change management aspects of the balanced scorecard journey
Facilitation and coaching skills necessary to lead and participate in team workshops
Communications strategy development and change management aspects of the balanced scorecard journey
How to practice building a scorecard application under the eye of an experienced certifying balanced scorecard consultant
Successful implementation techniques, as well as tips and tricks for dealing with implementation issues standing in the way of successful scorecard programs
Comprehensive approaches to strategic planning, strategic management, performance measurement and target setting, initiative prioritisation, performance information systems, and program evaluation
Modern approaches to strategic thinking and strategy mapping
How to cascade the enterprise scorecard throughout the organisation

Why the balanced scorecard is still one of the most influential and effective management tools.
Basic elements and concepts of a balanced scorecard.
How scorecards are created using the Balanced Scorecard Institute’s Nine Steps to Success™ methodology.
How to contribute to your team’s mission, vision, core values, and customer value proposition development.
The basics of performance measure and target development.
What cascading scorecards to all levels in the organisation can create in terms of strategic alignment.
How to engage leaders and employees in the origination’s shared direction.
How to overcome anticipated challenges with proposed solutions.

Module I: Introduction

Learning Objectives: Introduce participants; outline course modules; introduce the application example; discuss the course schedule.

Introductions, expectations, and participant knowledge
Workshop objectives
Agenda, schedule, and logistics
Introduction to the workbook and course
Definitions
Application development and presentation description and requirements

Module II: Overview of Balanced Scorecard Principles

Learning Objectives: Review the basic principles of balanced scorecard strategic planning and management systems; discuss building, implementation, and sustainment issues; discuss critical success factors of successful strategies; discuss managing the scorecard project; contrast the differences and similarities in scorecard systems for different organisations; discuss a typical BSC cycle.

Review and contrast different approaches to performance management and measurement
Benefits of scorecard systems
Definitions
Differences among business, government, and nonprofit scorecard systems
Review of the essential components of scorecard systems and how they fit together
Summaries, challenges, and lessons learned for each scorecard system framework step
Characteristics of an excellent Balanced Scorecard
Sample BSC strategies, strategy maps, and performance measures
Challenges of scorecard systems and how to overcome them
Class dialogue around student issues

Module III: The Balanced Scorecard Development Process

Learning Objectives: Discuss principles and success factors of managing scorecard development programs; contrast the differences and similarities in scorecard systems for different organisations; discuss a typical BSC cycle; learn effective facilitation techniques.

Managing the process
Creating a realistic scorecard development schedule
Securing resources and getting people on-board
Dealing with objections
Facilitating scorecard development workshops
Class dialogue around student issues

Module IV: Change Management Aspects of Balanced Scorecard Systems

Learning Objectives: Understand the people side of implementing a change initiative; obstacles, and how to overcome them)

Use a Readiness Assessment to define the organisation’s readiness for change
Theories of change
Review models for change from experts in the field of Change Management
Developing a change management plan
Class dialogue

Module V: Advanced Scorecard Development Techniques

Learning Objectives: Advanced techniques for surveying customers and employees, strategy mapping, performance measurement and target setting, initiative management, and scorecard cascading; rewards and recognition

Changing hearts and minds through interactive communications
Employee motivation
Rewards and incentives
Tips on building and sustaining employee buy-in
Advanced performance measures’ considerations
Cascading the scorecard throughout the organisation – aligning vision, strategy, and work
Project management
Best practices
Class dialogue around student issues

Module VI: Managing with the Balanced Scorecard

Learning Objectives: Organization considerations for managing scorecard systems; using scorecard information to improve performance; strategic budgeting

Implementation issues
Review of software options for collecting, verifying, and validating performance data and information
Strategic budgeting using the balanced scorecard
Using performance information to improve organisational performance
Sustaining the scorecard system
Class dialogue around student issues

Module VII: Application Development and Certification Exam Preparation

Learning Objectives: Develop a practical, balanced scorecard example for your organisation; work through issues facing scorecard implementation in your organisation

Review student application material
Build the student application and prepare the student presentation

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Benefits of attending

Benefits gained

This is an application course taught by the most senior Institute facilitating consultants. It is specifically designed to enable individuals involved with developing a balanced scorecard system to act as a coordinating change agent/internal consultant to lead and develop a scorecard system. Instructors will work closely with individual delegates to guide them on the development and application process of balanced scorecards for their organisations. Past delegates have expressed the benefits of gaining knowledge through sharing knowledge since fellow course delegates share their experiences of varied organisational types worldwide. This sharing of practical experience occurs through classroom discussions and application presentations.

Who should attend?

This course is recommended for executives, managers, planners, and analysts who wish to apply practical ideas for overall organisational performance and achieve the highest level of certification – Master Professional Certification – from the Balanced Scorecard Institute.

customer feedback

The course was excellently delivered, and it fully met all my expectations about BSP. The facilitator, Mark, demonstrated real expertise in this area. The facilitator responds and clarifies information effectively. He willingly provides further explanations for any missed concepts.

This course really opened my thinking & vision in preparing scorecards. Our perception of targets now has a bigger picture. We have to use strategic & also create a balance. Can’t wait to get back to the office to share with colleagues and will also be useful at our unit strategy session.

The training is simply excellent. The combination of Mark's experience, technical knowledge, approachability & facilitation skills had me engaged throughout the 5 days. Thank you & very well done.

The training is good, very informative and the examples ad case studies will give a clearer picture of how to apply the concepts. The interaction while individuals plan different instructions gives insight into different alterations that once we use to find solutions to issues.

The training was extremely useful in identifying current challenges within the organisation and individual departments. It has helped us to recognise areas that need improvement.

This is a real practical solution to business & performance management situation especially in Africa government institutions.

The training was well paced and planned out. The Virtual Learning classroom was well organized. Facilitator's use of the whiteboard was amazing.

Course Facilitator

Mark Van Rooyen

Senior Partner & Lead Consultant

The course will be facilitated by Mark van Rooyen, who has trained many Balanced Scorecard Bootcamps over the last 20 years, for various organisations. His experience in strategy, management and performance systems will ensure value for all delegates. His success in delivering many courses across the continent, and his understanding of various operational environments, make his presentation and training highly effective.